Business strategy and process support.
One Thing? Is Your Business’ Strategy and Processes Driving Performance?
What’s the single biggest thing that could supercharge your business performance? Do you think an amazing business strategy or an overhaul of your company processes would help? A brilliant customer journey plan perhaps or even an impressive ESG strategy or ESG policy? Whether you’re in asset management, retail or any other industry - we want to hear from you!
Whatever you think it is - we’d love to hear all about it and see how we can help! You can tell us your one thing below. We’ll take it away and use our experience in working with businesses to see how we can help and present our thoughts to you on a totally no obligation basis.
What do you do when you have a full list of things to tackle in your business? Do you genuinely go for the thing you think will be the most fruitful every time, or do you sometimes opt for the thing that might be easiest?
It’s fair to say we all go for what we perceive to be the easy option on occasion, but when it comes to truly growing a business, we agree with Stephen Covey that it is vital to put first things first - for us, this is about identifying the one thing that is important to focus on above all else. Check out his brilliant work on business and personal habits here.
That one thing could be something small or something huge - but if you have something in your mind that is actionable and could deliver additional benefits to your business, we’d love to chat with you about it and see if we can help!
This could be something involving the people, the processes or the promotion of your company - some of the recent things we have helped are clients with include -
Review of the entire customer journey for a retailer looking to drive a consistent service level - this included us getting under the skin of their physical stores, website and service centre operations. Check out this customer journey map example.
Creation of an ESG strategy and plan for a company who realised that they were being asked about this more and more by potential clients.
Development of the strategy for a shopping centre that has seen a step change in customer behaviour following the pandemic.
You might have a really clear idea in your mind about what you’d like to tackle, but it’s also likely that you aren’t quite sure what could be the biggest priority or that there is a difference of opinion amongst your team.
If that’s the case, we can help you by designing a bespoke workshop to bring you and your team together to draw out all of these ideas and support you in finding consensus on the best way forward.
Share your #onething with us below.
Key areas where we can help
Business support -
Whether it be people, process or promoting your company, we can help. Sometimes there is no match for a fresh pair of eyes or some external support to help bring your team together and get the ideas out of everyone’s heads into a coherent plan.
Customer behaviour -
Want to understand more about how your customers tick? How do they respond to your brand and how do you encourage them to engage with you even more? We have a range of ways to support this - including workshops, customer surveys and mystery customer programmes.